Service Desk Support: Provided Tiers 1/2 after-hours Help Desk support. Assisted with system reboots and troubleshot tiers 1 and 2 problems related to the OSI model layers 1, 2, and 3. COOP Exercise Support - participated in coordination and technical support of Continuation of Operations COOP activities.Authenticated VPN Clients with RSA SecurID Authentication. Monitored complex, commercial Building Automation Systems BAS facility systems such as, CRAC, HVAC, Ventilation, Electrical, UPS and Controls at PBGC Data Centers. Loaded various backup tapes into Sun StorEdge L180 tapes libraries and also Quantum 2500 tapes libraries. Maintained reports, shift logs and turnover logs. Created service tickets using HP Service Manager 7 similar to BMC Remedy. Interfaced with vendors and Telecom providers of DS1/T1, DS3/T3, OC-3, and Metro Ethernet WAN circuits such as Reliance Globalcom, Sprint, CenturyLink and Verizon. Set up communication bridges and escalated complex issues. Monitored routers, switches, firewalls, VLANs, storage devices, file servers and database systems in an Enterprise, distributed infrastructure running on Cisco, Microsoft, UNIX, and Linux-based products. NOC Support: provided ongoing monitoring and maintenance support for datacenter sustain day-to-day operation of physical computing environment and peripheral devices using the following analytical and troubleshooting tools: ping, tracert, route print, nslookup, netstat, telnet, ssh, hyperterminal, PuTTY, SecureCRT, Wire Shark, Packet Tracer, OSI Model TCP/IP, command-line interface of CISCO IOS and UNIX/Solaris and OpenBoot prompt commands.I am seeking a position where I can utilize my Windows, UNIX / Solaris, Telecommunications, Medical / Health Care Diagnostic Imaging, Field Service and Networking skills in environments that provide possibilities for career advancement and to learn new technologies.
0 kommentar(er)
